Privacy Policy
Effective Date: August 26, 2025
Your privacy is important to Jualab. This Privacy Policy explains how Jualab (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you use our online learning platform, Jualab (the “Platform”). We are committed to complying with the Data Protection Act, 2019 of Kenya and all other applicable laws and regulations regarding data protection.
By accessing or using Jualab, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Platform.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1 Personal Data You Provide Directly
This includes information you actively submit to us:
Account Information: When you create an account, we collect your name, email address, password, and optionally, your phone number.
Profile Information: You may choose to provide additional information for your profile, such as a profile picture, occupation, educational background, and social media links.
Course Enrollment and Progress: Information related to the courses you enroll in, your progress, completed lessons, and any certifications earned.
Payment Information: If you make a purchase, we collect necessary payment details (e.g., credit/debit card numbers, M-Pesa details) which are processed securely by our third-party payment processors. We do not store full payment card numbers on our servers.
Communications: Records of your communications with us, including customer support inquiries, feedback, and surveys.
User Content: Any content you upload, post, or share on the Platform, such as discussion forum posts, comments, assignments, or messages.
Educator Information: If you are an educator, we collect additional information for verification and payment purposes, including your identification details, bank account information, and professional qualifications.
1.2 Information Collected Automatically
When you access and use the Platform, we may automatically collect certain information:
Usage Data: Details of your access to and use of the Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform.
Device Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, browser type, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain the Platform: This includes operating the website, managing your account, providing customer support, and enabling course enrollment and access.
To Personalize Your Experience: To tailor the content, recommendations, and learning experience based on your interests and activities.
To Process Transactions: To process payments for courses and pay educators.
To Communicate with You: To send you important updates, notifications, promotional offers (where you have consented), and respond to your inquiries.
To Improve Our Services: To analyze usage patterns, conduct research, develop new features, and enhance the performance and security of the Platform.
For Security and Fraud Prevention: To protect the integrity and security of the Platform and to detect and prevent fraudulent or unauthorized activities.
To Comply with Legal Obligations: To meet our legal and regulatory requirements under Kenyan law, including the Data Protection Act, 2019.
3. How We Share Your Information
We may share your information with third parties under certain circumstances:
With Educators (for Students): If you enroll in a course, certain information (like your name and course progress) may be shared with the course instructor to facilitate the learning process.
With Students (for Educators): If you are an educator, your profile information and course content will be visible to students and other users of the Platform.
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data analytics, hosting, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to cooperate with law enforcement or other governmental authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Your Data Protection Rights (Data Subject Rights)
In accordance with the Data Protection Act, 2019 of Kenya, you have the following rights regarding your personal data:
Right to Be Informed: You have the right to be informed about the collection and use of your personal data, which this Privacy Policy aims to provide.
Right of Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.
Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us at Jualab@outlook.com. We will respond to your request within a reasonable timeframe as required by law.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
7. International Data Transfers
Your information may be stored and processed in any country where Jualab operates or where our service providers are located. If we transfer your personal data outside of Kenya, we will ensure that appropriate safeguards are in place, as required by the Data Protection Act, 2019, to ensure the continued protection of your data. This may include entering into data transfer agreements or ensuring the recipient country has adequate data protection laws.
8. Children’s Privacy
Jualab is not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. Your continued use of the Platform after any changes indicates your acceptance of the revised Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: Jualab@outlook.com
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya if you believe your data protection rights have been violated.